Car Park Frequently Asked Questions

Where are the car park pay stations located?

There are four car park pay stations conveniently located at the front of the terminal adjacent to the cark park.

Can I pay for my car parking by credit card?

You can use credit card as a form of payment at either the pay stations or directly at one of the four exit gates. If you choose to pay be credit card at the exit gates, you are not required to use the pay station.

How long do I have to exit the car park after I have paid at the pay station?

From the time that you pay for your car parking at the pay station you have ten minutes to exit the car park. You must retain your validated ticket and insert at one of the four exit gates.

Who can I speak to for assistance in operating the new car park equipment?

All pay stations and exit gates have an intercom facility, if you use the intercom you will be put through to a customer service officer who can guide you through the process of payment and exiting the car park. Staff at the valet office can also assist you with any enquiries.

What happens if I forget to pay and get to the exit gates?

If you get to the exit gate and you have forgotten to pay at the pay station you can use a credit card to exit immediately. If you do not have a credit card, you will need to use the intercom facility and speak with a customer service officer to arrange payment and exit.

What form of payment do the pay stations accept?

The pay stations accept cash (coins and notes) and credit card. EFT payment cannot be accepted.

Can I get a receipt for my car park payment?

Yes, at both the pay stations if using cash or credit card and the exit gate if you use your credit card.

Can I still drop off and collect my passengers for free at the airport?

Yes, you must proceed through the drop off/pick-up lane and not enter the car park to do this.

What other terms and conditions apply?

Please refer to the full Car Park Terms and Conditions.